Charity People are heading up the search for a talented and passionate Membership Administrator for the leading membership based organisation representing Chief Executives in the voluntary sector. This member-driven organisation is connected, ambitious and honest.
Salary: £27,000 full time L
Location: Remote with the need to travel to London occasionally for meetings (expenses reimbursed)
You will be responsible for the efficient running of ACEVO’s membership administration. In addition, you will be the first port of call for our members – be it via phone, email, or face to face – so will have a real desire to deliver great customer service, taking initiative and personal responsibility to answer queries and solve issues and problems, in a friendly and professional manner.
This role will suit someone who is personable, has a can-do attitude and enjoys working as part of a small team. The job is customer-focused so a friendly positive demeanour is a must. Supplying support across the organisation you should be task-oriented, have
great attention to detail and be able to prioritise workload. The position suits someone who is collaborative and able to work under their own initiative.
Voluntary or paid experience in an administrator/customer service role.
- Good levels of literacy, numeracy and accuracy
- Understanding of delivering great customer service
- Experience in working with CRMs and databases
- Excellent administrative, organisation, problem-solving and planning skills.
- Excellent relationship building skills across staff, members, partners and stakeholders.
- Able to manage customer expectations
For more information about this position please send a copy of your CV in the first instance to Tegan Jones at Charity People
Closing: 9am on Thursday 22nd September